Waste to fertilizer machine manufacturer since 2005 [email protected] | +86 182 0399 3035 | WhatsApp
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Our Service Center
Support at every stage

Our Service Center

Pre-sale process design, on-sale progress reporting and after-sales installation, commissioning and training — the service that turns equipment into a working plant.

  • Pre-sale: material assessment, process design and a budget you can plan against
  • On-sale: production progress reports, inspection invitation and shipping documentation
  • After-sales: installation, commissioning, operator training and spare parts

Pre-sale service

  • Raw material assessment: moisture, nutrient content, bulk density and contamination
  • Process route selection: powder or granule, wet or dry granulation, fermentation method
  • Equipment list with capacity, power and footprint for each unit
  • Plant layout drawing and foundation drawing for your building and site
  • Budget quotation with optional configurations so you can compare investment levels

On-sale service

  • Production progress reports with photographs at each milestone
  • Factory test run and inspection invitation before shipment
  • Export documentation, packing specification and container loading plan
  • Shipping coordination and full set of documents for customs clearance

After-sales service

  • Mechanical and electrical installation guidance on site
  • Commissioning and trial production with adjustment of the whole line
  • Operator training in start-up, normal operation, maintenance and troubleshooting
  • Spare parts supply with a recommended wear-part stock list
  • Remote technical support and, where required, on-site service visits

Pre-sale service

Here is the information center that w communicate with you.In order to convey the service information accurately and efficiently, it is divided into information communication center, customer satisfaction promotion center,customer behavior analysis center and product marketing promotion center. Here, we will provide you with one-stop professional services such as service network introduction, product price consultation, technical support, product complaint, service complaint, repair and spare parts consultation and sales.

Through the introduction of new products, customer experience in the actual operation of the way, we carry out a full range of in-depth communication with you, for your in-depth understanding of accessibility and construction solutions to help.

We have software and hardware resources and years of experience in construction. At the same tome, we sincerely invite you to act as a consultant for the design, manufacture and service rules making of products. I n order to provide efficient and deep customized construction solutions, we work together.

On-sale service

The demand for differentiated construction always exists. We will assist you to optimize the selection of the equipment and optimize the value of the equipment you will purchase.

We provide one-stop service solutions based on the deep understanding of the products and customers’ needs of organic fertilizer equipment.

In order to meet your needs, we will provide professional delivery door-to-door service, and provide the

first installation and transportation training services for each product.

After-sales service

In the world, we have more than 100 service engines. We are determined to do 24 hours of uninterrupted time to provide you with “ 15 mins of quick response, 24 hours complete” service.

Here is a “customer, expert, factory, engineering” quartet cooperation platform, which has perfect management system and working process.

We have established a regular national mobile service system based on the “China quality service of 10000 miles” activities for more than 90 times. Nearly 1000 experts have traveled millions of kilometers, and their footprints are spread all over the country, bringing exclusive service to every user.

A perfect system, a large number of professional reserves. We promise that the spare parts will b delivered to you within 72 hours.

Deeply custom cow manure fertilizer pellet machine

We have software and hardware resources and years of experience in construction, at the same time, we sincerely invite you to act as a consultant for the design, manufacture and service rules making of products. In order to provide efficient and deep customized construction solutions, we work together.

Frequently asked questions

What does the pre-sale service include?

Raw material assessment, process route selection, an equipment list with technical parameters, plant and foundation layout drawings, and a detailed quotation with optional configurations so you can compare different investment levels before deciding.

Do engineers come to the site for installation?

Yes. Shunxin sends engineers for mechanical and electrical installation, commissioning and trial production, and to train your operators. The scope and duration depend on the size of the line and are agreed before shipment.

What training do operators receive?

Training covers safe start-up and shutdown, correct operating settings for each stage, routine inspection and lubrication, troubleshooting the common faults of each machine, and record keeping for process control such as fermentation temperature and pellet moisture.

How long is the warranty and how are spare parts supplied?

Warranty terms are stated in the contract for the main equipment, and wear parts are supplied at cost thereafter. Every shipment includes a recommended spare parts list so you can hold the parts that would otherwise stop production.

Inquiry

Tell us about your project

Send your raw material, target capacity and country. Our engineers reply within one working day with a process route, equipment list and budget.

We respect your privacy and will not share your information with other entities.

Ready to turn your waste into fertilizer?

Send us your raw material and target capacity — we will propose the process, the machines and the budget.

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